1. If you decide you want to cancel your order, once you have placed your order, you must contact us immediately to see if we have started work on your design(s). If work has started on your order then we cannot refund your order fees. The labor cost of creating our logos and templates is our greatest expense. We take great care in designing our logos and graphics. We offer great prices, but our labor costs are not refundable. Since the majority of our expenses involve labor costs, we offer no money-back guarantee.
2. If we have not begun work on your order then we must charge a five dollar ($5.00) processing fee to recover our administrative costs and/or credit card fees incurred to that point. This fee will be debited from the amount we credit you (for instance, if you ordered a $99 logo you will be refunded $94 of that total).
3. If you submit additional instructions or information regarding an order that has already been placed, we will do everything possible to implement these instructions into your order. However, if we have already begun to work on your order it might not be possible to revise your logos based on your new instructions. If this is the case, then name changes cannot be implemented until the revision rounds begin. Design instructions must be clear at the time of the order.
4. The information that you provide to Vision Logo Design will not be used for any purpose other than to provide our logos to you via email and to communicate with you from our order or feedback pages. Be assured that your information will not be sold to given to anyone at anytime.
5. The number of revision rounds that you will receive is dependant upon the logo package that you have purchased. Vision Plan purchase includes two revision rounds, Business Plan package includes four revision rounds, and our Executive Plan includes six revision rounds. Any additional design rounds needed over and above what is included with your package will be an additional charge of $25 per round.
6. If you have submitted an order which contains spelling errors, you will be charged $15.00 to revise your logo if you have already approved the logo and recieved your logo files via email. In those cases where we have made a spelling error on your domain or product name or on any other part of the logo we will provide a no-cost fix for the spelling mistake. To obtain this type of correction simply contact us informing us of the mistake and we will correct and get back out to you as soon as possible.
7. Vision Logo Design will do everything possible to complete your order within 3 to 5 business days of your initial order. We do not guarantee this time frame, however we pride ourselves in being as prompt as possible. Business days are considered Monday through Friday, excluding holidays. You may expect your revisions 3 to 5 days after we have received instructions from you. This includes all revisions that are needed. Logo design is a process!
8. For customers who lose their logo files, we will email you a copy of your completed logo or banner upon request. You may do this by contacting Vision Logo Design within a year of your purchase. If, for any reason, we do not have a copy of you logo on file we will design either a duplicate or new logo at no additional charge within that time. Your logo files may be provided after that point for $10, if we still have them in our records.
9. We do not design logos or banners for adult oriented websites... period! If you submit an order for one of these sites, you will be charged $5.00 to cover credit card fees and administrative costs for giving a refund. If you are not sure what we consider to be an adult oriented website, please contact us before you place your order.
10. If you submit an order and you have a particular color in mind, we ask that you provide the HEX or CMYK code for this color OR a picture that clearly has the color in it. If you fail to provide this information, and your logo isn't the color you requested after your logo has been delivered via email, you will be charged $15.00 for a minor revision for color change. Example: In your order you asked for "dark orange" but the color you really wanted was Japanese Rose color HEX code E97218, which is a particular dark orange. If you need this color to be changed once the logo is made, you will be charged $15.00 for changing the color. The same term applies with the next color, if you fail to provide the HEX or CMYK color code. Many times, if you do not know the HEX or CMYK code, if you provide a picture with the colors you wish, we can duplicate the color with no problems, as long as you are specific and the we are clear as to the color.
11. Our logo design packages are provided in GIF, JPG, TIFF, PSD, Adobe Illustrator, PDF, and vector EPS. Our TIFF is saved at 300dpi. Our TIFF and vector EPS versions are standard for most off-line printing, such as letterhead, stationary, business cards, etc.
12. Vision Logo Design is not responsible for logo delivery problems due to issues that might be resulting from the customer's email service or ISP. Example: AOL has put a "Dynamic Block" on some incoming emails due to the "My Doom Virus". If the logo cannot be delivered due to this block, then Vision Logo Design isn't responsible. There might be other occasions where the customer cannot receive their emails due to spam software and anti-virus programs, which also cannot be prevented by Vision Logo Design. Some free email accounts have storage limits, which may also hinder you from receiving your logo design. When possible, an alternate email address may be provided at the time of the order and the logos sent there as well. Vision Logo Design will do everything possible to make sure that you get your logo design!
13. Our logos and graphics are designed with thought and detail, based on the information that you provide. However, any changes, additions, or revisions after design will be an additional charge after final delivery of your design . Vision Logo Design will provide a URL for customers who request changes, additions, or revisions. Revision charges are $25 per revision round.
14. If we have not heard back from you within 30 days of delivery of your logo drafts, Vision Logo Design will deliver your last logo revision to you and your logo transaction with be completed.
15. If your project requires a specific font, then you are responsible for providing that font to Vision Logo Design, if we do not have the font in our collection. We have over 20,000 fonts in our collection, but do not have every font created. For a good online source of free fonts, you may visit fonts101.com. You may also purchase most other fonts at fonts.com.
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